Delivery Information

Select FedEx/UPS Ground Shipping for 3-to-5 day delivery

Next Day and 2nd Business Day delivery are also available but please note they will cost a premium as our products tend to have higher weights

Shipping times are based on order approval. Most phone orders are approved, activated and shipped within hours of being placed; but in some cases, the carrier may delay approval due to circumstances beyond our control. If the carrier requires additional information, we will contact you immediately via e-mail and/or phone, so when you place your order, be sure to provide an e-mail address that you check regularly.

 

When your order is shipped, you will receive a shipping notification via email with a tracking number and a link to available real-time online order tracking. This link will also appear on your order status page.

For your security, FedEx/UPS may require a signature at time of delivery. Please select a delivery address where you can sign for your package when it arrives. If you cannot be at the delivery location during the business day, you may sign a FedEx/UPS door tag authorizing release of the package without anyone present.

We do not offer delivery service to P.O. Boxes. No exceptions.

 

We offer real-time online order tracking where you can view the status of your order's activation and shipment, with links to track your package via FedEx/UPS.

 

If FedEx/UPS cannot deliver your order after several attempts, your order may be cancelled. Please make sure when ordering that your shipping and contact information is accurate and clear.

 

If we make an error with your order, please notify us right away (within 7 days of receiving your shipment) via our Customer Service Center, and we will assist you immediately.

 

If your shipment was damaged in transit, contact our Customer Service Center and we will gladly assist you in resolving the matter. Any product(s) returned must follow our Exchange and Return policy.