Shipping policy
Delivery Information
We're proud to offer FedEx/UPS shipping services for our clients. Large orders can be arranged to ship via freight service. Please inquire with your sales rep.
Shipping Timelines
Select FedEx/UPS Ground Shipping for 3-to-5 day delivery. Next Day and 2nd Business Day delivery are also available but please note they will cost a premium as our products tend to have higher weights.
Shipping times are based on order approval. Most phone orders are approved, activated and shipped within hours of being placed; but in some cases, the carrier may delay approval due to circumstances beyond our control. If the carrier requires additional information, we will contact you immediately via e-mail and/or phone, so when you place your order, be sure to provide an e-mail address that you check regularly.
Real-Time Online Order Tracking
When your order is shipped, you will receive a shipping notification via email with a tracking number and a link to available real-time online order tracking. This link will also appear on your order status page.
Signature Requirement
For your security, FedEx/UPS may require a signature at time of delivery. Please select a delivery address where you can sign for your package when it arrives. If you cannot be at the delivery location during the business day, you may sign a FedEx/UPS door tag authorizing release of the package without anyone present.
Delivery to P.O. Boxes
We do not offer delivery service to P.O. Boxes. No exceptions.
Multiple Attempts to Deliver Your Package
If FedEx/UPS cannot deliver your order after several attempts, your order may be cancelled. Please make sure when ordering that your shipping and contact information is accurate and clear.
If You Receive the Wrong Item
If we make an error with your order, please notify us right away (within 7 days of receiving your shipment) via our Customer Service Center, and we will assist you immediately.
Damaged in Shipping
If your shipment was damaged in transit, contact our Customer Service Center and we will gladly assist you in resolving the matter. Any product(s) returned must follow our Exchange and Return policy.